Frequently asked questions
Frequently asked questions
Introducing IQOS
IQOS Order & Delivery
Your IQOS Device
IQOS Account
IQOS Services & Privileges
Health & Safety
Heated Tobacco
Troubleshooting
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Operational hours:
Monday - Sunday 08:00 - 22:00
Introducing IQOS
IQOS Order & Delivery
Your IQOS Device
IQOS Account
IQOS Services & Privileges
Health & Safety
Heated Tobacco
Troubleshooting
This product is not risk-free and provides nicotine, which is addictive. Only for use by adults (21+).
Prohibited from selling and giving to persons under 21 years of age and pregnant women.
IQOS
Customer Care
We accept
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Please confirm you are an adult user of nicotine products aged 21+
Please confirm you are an adult user of nicotine products aged 21+
Please confirm you are an adult user of nicotine products aged 21+.
Are you an adult nicotine product user over 21 years old?
Sorry! This website is intended only for users of nicotine or tobacco products who are over 21.
This website contains information about smoke-free product, and we need your confirmation that you are an adult user of nicotine products to make sure that you are an adult in Indonesia who would otherwise continue to use nicotine products.
Country redirect
Please note this site is intended for Indonesia. In order to ensure compliance with local legal requirement, we need to redirect you to your country of origin..
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