What should I do if the HEETS sticks are difficult to fit into the holder?
If you are having trouble inserting the HEETS tobacco stick into the IQOS holder, we recommend that you check your device first:
- Is there any tobacco residue left in the holder?
- Are the heating blades cleaned regularly?
- Is the cap holder fully closed?
If you are still having trouble, you can consider the following options:
- Please contact Customer Service for assistance
- Visit the nearest IQOS Store
