Create an IQOS User Account
Process to create an IQOS User Account
You can register directly on our website, in the “Sign in”/ “Register" section, by selecting "Register". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours.
If you already have an IQOS account, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot password" To receive an email that will allow you to create a new one.
Why do I need to Create an Account When Ordering from IQOS.com?
Registration is mandatory for purchases in IQOS.com. Thus, you can take advantage of many benefits.
If you buy in IQOS store or through the IQOS partner, registration is not mandatory, but you will have to prove that you are of legal age.
Benefits of registering as a user
Registration is needed when ordering from iqos.com, as you can take advantage of many other benefits, such as:
- IQOS replacement, while the warranty period is still valid*.
- We'll cover your IQOS with 1 year warranty**.
- International coverage with IQOS support and IQOS device replacement services wherever you are in the world.
- Access to limited editions and exclusive offers.
* When your device is accidentally damaged and still under warranty
** A one-time replacement per calendar year and per person registered on iqos.com for any damage not covered by the IQOS warranty. If your device is replaced, only the original warranty when you first bought the device is valid.
If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.
How do I sign in my IQOS account?
IQOS.com provides you two ways in order to sign in.
- Email and Password
The first way to login is by entering your email address and password. If you have forgotten your password, you can click on the “forgot password” button or login with your mobile.
- Mobile Number and One-Time-Password (OTP)
The second way to login is by entering your mobile number and a password that we send to you via SMS. Please keep in mind that the mobile number should be registered in your account and be verified.
