Care you can
count on.
Care you can
count on.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Accidental Damage Coverage
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*Terms and conditions apply.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
*Terms and conditions apply.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Accidental Damage Coverage
If you accidentally damage your IQOS ILUMA, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*Terms and conditions apply.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
*Terms and conditions apply.
First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Your personal IQOS coach for IQOS ILUMA PRIME
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick is all it takes., let us help you troubleshoot your IQOS ILUMA PRIME device.
Accidental Damage Coverage for IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*terms and conditions applied.
Rapid replacement for IQOS ILUMA PRIME
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
Firmware Upgrade for IQOS ILUMA PRIME
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS coach for ILUMA
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*terms and conditions applied.
Rapid replacement for your IQOS ILUMA
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade for IQOS ILUMA
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps to start with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS ILUMA ONE, and find quick tips
Your personal IQOS ILUMA ONE coach
Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*terms and conditions applied.
Rapid replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're only ever just a call away.
Firmware Upgrade for your IQOS ILUMA ONE
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps
Learn how to use, clean, and charge your IQOS device and ensure to enjoy the best IQOS Experience
Your personal IQOS app
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*Terms and conditions applied
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
*Terms and conditions applied
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps
Learn how to use, clean, and charge your IQOS device and ensure to enjoy the best IQOS Experience
Your personal IQOS app
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
*Terms and conditions applied
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
*Terms and conditions applied
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Something we haven’t covered?
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat |
Facebook us |
Follow us on Instagram |
Chat to our IQOS coaches in real time. They’re available every day from 08:00 to 22:00. Just give them a message and they’ll get back to you. Let's chat |
You can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can. |
Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.
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Send us an email |
No question is too small |
Give us a ring |
Write to us. Our inbox is never too full. |
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. |
Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert. |
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Use our live chatChat to our IQOS coaches in real time. They’re available every day from 08:00 to 22:00. Just give them a message and they’ll get back to you. |
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Facebook usYou can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can. |
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Follow us on InstagramFollow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes. |
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Send us an emailWrite to us. Our inbox is never too full. |
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No question is too smallYour question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. |
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Give us a ringSometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert. |
