Terms & Conditions for Limited Offers & Loyalty Benefits per Status Level

1. General Terms & Conditions

  • One offer cannot be combined with any other offers
  • Offers not valid for HEETS & TEREA purchase.
  • Limited offer is not valid for limited edition product.
  • Limited offer cannot be cashed in or be transferred.
  • Limited offer can be discontinued at any time without prior notice.

2. Refer a Friend

2.1. Reward for The Referral​

Program starting from October 15, 2024 and can be stopped at anytime without prior notice.

  • The Referral get a special offer worth: ​
    • 1x free delivery for the next purchase using any shipping method available at IQOS.com.
  • Limited offer is only valid by mentioning UNIQUE CODE.​
  • Limited offer is not valid for limited edition product.​
  • Limited offer cannot be cashed in or be transferred.​
  • Reward valid until stock lasts and the offer can be stopped anytime without prior notice.

2.2. Reward for the Referrer

  • The Referrer has joined the IQOS Club Indonesia as of October 1st , 20
  • The Referrals can get a reward of E-Voucher IDR 100,000 for the first (1) Referrals, fifth referrals (5), tenth referrals (10) and fifth-teen referrals (15). Who successfully joins IQOS Club Indonesia and registers devices at www.iqos.com
  • The Referrals can get a reward of E-Voucher IDR 50,000 for every next referrals. Who successfully joins IQOS Club Indonesia and registers devices at www.iqos.com
  • Referrer can receive additional rewards in form of E-Voucher, if at least 5/10/15 of the Referrals registered and successfully join IQOS Club Indonesia and register the device starting October 15th , 2024.
  • The Referrer may receive a maximum of 15 rewards separately and cannot be combined at the same time for the purchase of IQOS devices or accessories on www.iqos.com.
  • Reward not valid for any IQOS products/ alcohol beverages/ children's product
  • Rewards will be received no later than 3x24 hours via registered email, after The Referral joins as a member at IQOS Club Indonesia and registers his IQOS device at www.iqos.com.
  • The redemption period for program reward expires on October 1st, 2024.
  • Rewards cannot be cashed in or be transferred.
  • The program valid upon reward stock availability.
  • The program can be stopped at anytime without prior notice.
  • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher

2.3 Free Delivery Special Offer

  • Special offer is valid for the purchase worth a minimum of IDR 145k in 1 transaction and automatically applied by system.
  • Special offer only applies to transactions on IQOS.com
  • Special offer applied for any shipment methods.
  • Special offer can be stopped at anytime without prior notice.

3. IQOS CLUB Loyalty Special Offer

  • IQOS Club Loyalty is a no-charge consumer program. As an IQOS Club Indonesia member, you can participate and collect points to get various benefits.
  • You will receive the benefit via email a maximum of 2 days after Unlock loyalty.
  • Offer must be use within their validity period that may varied for each of benefit offers.
  • More details for the Terms & Conditions for participating in IQOS CLUB Loyalty can be found in https://www.iqos.com/id/en/terms-and-conditions-iqos-club.html

4.1. 30 Days Challenge

  • You will receive +25 status points for each mission.
  • You will receive up to 500 points if you complete all the missions

4.2. IQOS Club Space 

  • Privileges apply to IQOS Club Member who have unlocked loyalty and can show their loyalty page on IQOS.com to merchant’s staff
  • IQOS Club Member need to fill out a form and give information about their loyalty status and email address that has been registered on IQOS.com. 
  • Form can be accessed via QR code provided at each merchant. 
  • Privileges will be given according to loyalty level status and can be different at each merchant shown on this page https://www.iqos.com/id/en/loyalty-privilege-partner.html 
  • Privileges cannot be cashed out or transferred to other parties 
  • Privileges cannot be used to purchase alcohol or IQOS products
  • Outlets will be added on a regular basis on the website
  • The program can be stopped at anytime without prior notice.

4.3. IQOS Accessories

  • Points can only be earned if you purchase IQOS accessories from the website IQOS.com.

5. Terms & Condition Loyalty Benefits per Status Level

5.1. Silver benefits

  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status points and birthday offer in the amount of IDR 25K and free delivery.
    • E-voucher in the amount of IDR 25K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • E-voucher will be sent through official email of IQOS on the 4th week of each month
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher
  • Free delivery:
  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 75K.
    • Exclusive e-voucher offers at the silver status level can only be obtained 1x during your time as an IQOS member.
    • Valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher

5.2. Gold benefits

  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 100K.
    • Valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher
  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status point and birthday offer in the amount of IDR 50K and free delivery.
    • E-voucher in the amount of IDR 50K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • E-voucher will be sent through official email of IQOS on the 4th week of each month
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher
  • Free delivery:
  • Special Invitation for IQOS Event:
    • Invitation may be sent through email or via phone from IQOS Representatives
    • Number of valid invitation may differ from each event.

5.3. Platinum benefits

  • Exclusive offer of e-voucher:
    • You will receive 1 offer of e-voucher in the amount of IDR 150K.
    • Valid for limited time
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher
  • Your birthday offers:
    • Valid only during your birthday month.
    • You will receive +25 status point and birthday offer in the amount of IDR 75K and free delivery.
    • E-voucher in the amount of IDR 75K only valid for limited time.
    • E-voucher not valid for purchase of IQOS product, nicotine/tobacco product and alcohol product
    • E-voucher will be sent through official email of IQOS on the 4th week of each month
    • More details on how to use e-voucher, visit https://www.iqos.com/id/en/loyalty/how-to-use-e-voucher
  • Free delivery:
  • Special Invitation for IQOS Event:
    • Invitation may be sent through email or via phone from IQOS Representatives.
    • Number of valid invitation may differ from each event.

5.4. Validity Period of Status and Loyalty Points

  • Status points are accumulated during the status period, which runs from January 1 to December 31 of each year. 
  • Your membership at IQOS Club Loyalty will be extended until the end of the following year, especially during the first year.
  • When your status period expires at the end of the second year after joining (on December 31), it will be restarted (on January 1) with zero points (0)
  • When your status period ends at the end of the third year after you join (on December 31), your status period will restart according to the points collected during your second year of joining (on January 1) with zero (0) points.
  • When IQOS Club points are reset and your tier returns to Silver, you will no longer receive e-vouchers for tier Silver. However, if your points reset to Gold status, you can continue to redeem the e-voucher, and as you upgrade tiers, you will continue to enjoy the benefits associated with each tier level.