Orders and Returns
Voluntary warranty
- What are the IQOS ORIGINALS Limited Warranty and Accidental Damage Coverage terms?
- How do I use the IQOS Limited Warranty or Accidental Damage Coverage?
- Can I replace an IQOS part (Holder or Pocket Charger) or IQOS device?
- Can I replace my IQOS ORIGINALS device overseas?
- I purchased my IQOS in the United States of America, can I use its Limited Warranty abroad?
- How do I replace my IQOS online?
- What is and isn't included in the Limited Warranty and Accidental Damage Coverage?
- For how long are the Limited Warranty and Accidental Damage Coverage valid?
Delivery
- What delivery options are available?
- What do I do if I realize that my order is wrong after I placed the order?
- How can I change the delivery address after I place my order?
- I received a shipping confirmation. Why hasn't my IQOS package arrived yet?
- How long will it take to deliver my order?
- Where can I find my order number?
- How do I check the status and track my IQOS order?