I received a shipping confirmation. Why hasn't my IQOS package arrived yet?

If your order will be delivered same-day, keep an eye out for your driver—they’ll send confirmation. If you ordered next-day delivery, then you’ll receive a shipping confirmation from our delivery partner.

We work with our partners to meet these delivery expectations, but sometimes things are out of our hands. If you live far from a distribution center, or there are other factors like weather, your delivery times may vary.

Additionally, we don't ship orders on Sundays. All same-day orders placed on Saturday after 7 p.m. will be fulfilled Monday. All next-day orders placed on Saturday after 2 p.m. will be fulfilled Monday.

Alternatively, you can track your shipment with the tracking number you received after purchasing.

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.