What are the IQOS ORIGINALS Limited Warranty and Accidental Damage Coverage terms?

The Limited Warranty and Accidental Damage Coverage help protect your device from issues ranging from defects to accidentally dropping it.

The Limited Warranty covers material or workmanship defects in your device.

The Accidental Damage Coverage gives you the opportunity to replace your Holder and Pocket Charger twice for just about any reason.

To qualify for either coverage, you must have:

  • Bought the IQOS ORIGINALS device within the last 12 months
  • Purchased the product in the United States of America
  • Been a legal age adult (21+) when you purchased the IQOS ORIGINALS
  • Present your proof of purchase

If you are experiencing issues with your device, reach out to us for assistance. We can diagnose your device and fix the issue or replace it if it’s under Limited Warranty or Accidental Damage Coverage.
How to contact us:

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.