How can I cancel an order I have already placed?

Unfortunately, if you’ve already placed your order, we can’t change or cancel it.

Upon delivery, you can just refuse to accept the package.

If you have already received the package, you can request a refund within the first 60 days of the purchase. Please note that there is no refund of HEETS. For more information, click here: [How to return my IQOS and get a refund?].

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.