IQOS Originals

Care you can count on.

Care you
can count on.

Get total support from the moment you choose IQOS.

Get total support from the
moment you choose IQOS.

 

 

 

 

 

 

 

 

 

 

IQOS Originals

Limited Warranty and Accidental Damage

1-Year Limited Warranty
1-Year Accidental Damage Coverage

Two replacements for just about any reason.
No Return Required for a Faulty Device

LEARN MORE

IQOS Originals

Device Troubleshooting

Online Diagnostics and Replacement

Start here. Troubleshoot your device with our interactive Online Diagnostic Tool. If the issue is not fixed and you qualify for the Limited Warranty, we'll give you a new device.

Troubleshooting Guides
Video Support from an Expert
FAQs
IQOS Originals

Order Support

Same-Day Delivery in Select Areas 
Fast Device Replacements in Select States
60-Day Money-Back Guarantee

LEARN MORE

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.