How do I replace my IQOS online?

You can easily make a replacement claim online. If you have registered the device in your account, then you can go to our online diagnostic tool and check if your device is eligible for replacement.

If your device isn’t registered, we’ll require proof of purchase to determine if you’re covered by the Limited Warranty or Accidental Damage Coverage eligibility. The quickest way to do that is to chat with us. We'll register the device and make all the necessary checks for you. Be ready with the proof of purchase.

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.