Introducing our new Chatbot-now at your service!

This article is only for legal age (18+) smokers or nicotine product users only.

Say hello to our IQOS 24/7 Chatbot!

Our chatbot is a virtual assistant that can support you with a range of device related matters and is available whenever you need it. 

Tailored to individual preferences, our chatbot offers personalized support, information, and guidance related to your IQOS device.   

From troubleshooting common issues to guiding you through the product usage and maintenance, it is equipped with a range of features to streamline your experience. 

It can provide information on IQOS programs and benefits, and even offer assistance on your IQOS account.

Troubleshoot your IQOS device

Encountering an issue with your device? 

Just have a conversation with our chatbot, you might be able to find the solution you need. 

No more waiting; instead, take care of the problem yourself. 

You can try to fix the issue using our chatbot to guide you through device troubleshooting tips and step-by-step guidance to resolve common issues swiftly.

Through advanced algorithms, our chatbot can analyze your preferences to offer personalized tips, recommendations, and support tailored to your needs.

Other things that our chatbot can help you with

1. IQOS Device guidance

Whether you are considering purchasing a device or are already users looking for tips and troubleshooting advice, our chatbot offers guidance and service to ensure seamless experience.

2. Order status checking

Our chatbot can help you check the status of your order.

3. Educational Resources

Do you want to know more about your IQOS device? Stay informed about the latest developments, and product updates through our chatbot’s comprehensive knowledge base.

Tips for interacting with our chatbot

1. Choose an option that is applicable to you: Select a topic from the list of available options that you need help or assistance on and wait for the chatbot’s response.

2. Follow instructions: The chatbot may ask you to proactively provide additional information to assist you effectively. Make sure to follow instructions carefully for optimal support.

Ready to chat?

Whether you have questions, need support, or simply want to explore the possibilities, our chatbot is here to help you. You can get in touch with us through our live chat. Simply click the chat icon found at the bottom right of your screen.

As technology continues to evolve, so will the capabilities of the chatbot, ensuring that you are satisfied and have a good experience.

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Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

_{IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products.}

_{This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.}