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Empower your experience through self-service troubleshooting
Support 15/08/2024
This article is only for legal age (18+) smokers or nicotine product users only.
Do you have any issues with your device that you like to resolve yourself?
We offer several troubleshooting options including steps you can take to troubleshoot and potentially fix the issue on your own.
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Our website support is a valuable resource for troubleshooting common issues which aims to provide 24/7 online coverage with relevant, practical and solution-oriented content. It provides detailed support guides, troubleshooting steps, and frequently asked questions (FAQ) about our products and services. |
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Our website support is a valuable resource for troubleshooting common issues which aims to provide 24/7 online coverage with relevant, practical and solution-oriented content. It provides detailed support guides, troubleshooting steps, and frequently asked questions (FAQ) about our products and services. |
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By embracing these self-service options, you can enjoy a seamless and hassle-free experience by:
1. Using website support: Troubleshooting and device / service guides
Through the self-service portal, learn about how the warranty works and access helpful resources to ensure your device remains in optimal condition.
In the event of any issues or concerns, our self-service options help you to troubleshoot common problems and seek support independently.
Whether it’s accessing comprehensive online resources, engaging with virtual assistance, or reaching out to customer support, you have the tools at your disposal to address any challenges you may encounter swiftly and efficiently.
2. Chatting with our live chatbot
Troubleshoot using our chatbot. Our virtual assistant is available 24/7 and offers a variety of services to help you with device issues.
Tailored to individual preferences, our chatbot offers personalized support, information, and guidance related to your device.
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With our troubleshooting option at your fingertips, you can quickly diagnose and fix the issue. Users can find step-by-step instructions to resolve common issues with your device, reducing the need for extensive customer support interactions. |
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With our troubleshooting option at your fingertips, you can quickly diagnose and fix the issue. Users can find step-by-step instructions to resolve common issues with your device, reducing the need for extensive customer support interactions. |
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How to start your self-service support journey
For the best possible support experience, before you choose the preferred self-service options, we recommend you create an IQOS account and register your device.
You can register your device online, allowing you to access various benefits like warranty coverage and product support.
You can create an account or login to your account on the platform and customize your settings according to your preference.
Once set up, you can explore the various features and begin.
Staying informed
Stay up to date with the latest news, updates, and special offers through our self-service channels.
Whether it’s software updates or exclusive offers on your favorite products, you’ll never miss out on important information again.
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Thinking about using our self-service options? Whether it’s finding the nearest store, ordering online, managing warranties, or troubleshooting issues, we prioritize your convenience at every step.
Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products. IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products. This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information. |
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Thinking about using our self-service options? Whether it’s finding the nearest store, ordering online, managing warranties, or troubleshooting issues, we prioritize your convenience at every step.
Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products. IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products. This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information. |
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