International Assistance Service

Care where you are. Just call us at 001 800 2559 2559.

   
    
   
  
  
  
 
 
 
 
  

  
  
   
  
  
  
  
   
 
 
  
  
  
 
 
 
  
  
 
 
 
 
 
 
  

   
 
 
 
 
 
 
 
 
 
 
 
 

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

IQOS ILUMA One in front of a stack of rocks by the mountain

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.
A man holding an obsidian black IQOS ILUMA PRIME Holder while looking at his mobile phone.

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register

Something we haven’t covered?

We're here for you seven days a week, 8:00AM to 9:00PM.

 

Facebook

Message us through our Facebook Page. 

Let’s chat

Let’s chat

Email

Our inbox is never too full. Reach out via email at contact.ph@IQOS.com

Email us

Email us

Phone

Our phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.

Call #983838

 

 

Viber

​We’re up for a quick chat. Message us at IQOS Philippines.

IQOS Philippines