Troubleshooting IQOS with Online Diagnostic Tool

This article is only for legal age (18+) smokers or nicotine product users only.

Discover Online Troubleshooting with the IQOS Self-Diagnostic Tool

Our self-diagnostics tool would make it easier to identify the issue with your device. 

In a few simple steps, you can find self-serve solutions for the most common issues.

		Accessible through the official IQOS website, the “IQOS solver”, also known as our Anonymous QURE pages, is an online device diagnostic tool in the support and service category. The key to resolving these issues is found in the troubleshooting options and enjoying a seamless experience once again.
		Access the Online Diagnostic Tool

	Accessible through the official IQOS website, the “IQOS solver”, also known as our Anonymous QURE pages, is an online device diagnostic tool in the support and service category. The key to resolving these issues is found in the troubleshooting options and enjoying a seamless experience once again.
	Access the Online Diagnostic Tool

How to resolve your issues with the Online Diagnostic Tool

1. Access the Diagnostic Tool

Start by visiting the IQOS website.

Look for the troubleshooting or support section on the website which will lead you to the online diagnostic tool.

2. Identify the Issue

The diagnostic tool prompts you to select the specific problem you’re experiencing from a list of common issues.

Whether it’s a charging problem, device heating irregularities, or connectivity issues, pinpointing the issue is the first step towards resolution.

3. Follow the Guided Steps

Once the problem is identified, the diagnostic tool guides users through a series of step-by-step instructions to address the issues.

These instructions will include checking connections, cleaning the device, or performing a reset.

4. Troubleshooting with Confidence

Armed with clear instructions, you can troubleshoot your IQOS device confidently.

The diagnostic tool provides reassurance and clarity, empowering you to resolve issues independently.

5. Seek Further Assistance if Needed

In some cases, troubleshooting through the online diagnostic tool might not resolve the issue.

In such instances, you are directed to additional support, including contacting customer service or visiting a nearby IQOS store for personalized support.

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If you encounter any issue with your IQOS device, most problems can be resolved quickly through troubleshooting.

By understanding the fundamentals of your device and following simple maintenance practices, you can ensure that IQOS continues to deliver a satisfying and smoke-free experience.

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Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

_{IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products.}

_{This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.}