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Empower your experience through self-service troubleshooting
This article is only for legal age (18+) smokers or nicotine product users only. Use our self-service options to order online, manage IQOS warranty, and troubleshoot issues. Read all about your options here.
Support 15/08/2024
Introducing our new Chatbot-now at your service!
This article is only for legal age (18+) smokers or nicotine product users only. Discover your new virtual assistant for personalized support, information, and guidance related to your IQOS device. Read more about it here.
Support 15/08/2024
Troubleshooting IQOS with Online Diagnostic Tool
This article is only for legal age (18+) smokers or nicotine product users only. Get answers to the most common questions adult users are asking about vaping. Learn how to tell if a vape is fake, why vapes bubble, and more.
Support 15/08/2024
