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Announcement: 2024 Holiday Store Hours
This article is only for legal age (18+) smokers or nicotine product users only. As the holiday season approaches, we want to ensure you have the best shopping experience possible. To accommodate your needs and the hours of the mall, we are updating our store operating hours.
Support 11/12/2024
Empower your experience through self-service troubleshooting
This article is only for legal age (18+) smokers or nicotine product users only. Use our self-service options to order online, manage IQOS warranty, and troubleshoot issues. Read all about your options here.
Support 15/08/2024
Introducing our new Chatbot-now at your service!
This article is only for legal age (18+) smokers or nicotine product users only. Discover your new virtual assistant for personalized support, information, and guidance related to your IQOS device. Read more about it here.
Support 15/08/2024
Troubleshooting IQOS with Online Diagnostic Tool
This article is only for legal age (18+) smokers or nicotine product users only. Get answers to the most common questions adult users are asking about vaping. Learn how to tell if a vape is fake, why vapes bubble, and more.
Support 15/08/2024
