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Troubleshooting
IQOS troubleshoot
- What are IQOS ILUMA i™ warranty terms?
- My device delivers a 3rd consecutive experience. Is it normal?
- What to do if the Touch Screen is not responding (unable to tap or swipe)?
- What to do if I cannot start the experience - IQOS ILUMA i PRIME™ & IQOS ILUMA i™?
- What to do if the FlexPuff does not work - for IQOS ILUMA i PRIME™ & IQOS ILUMA i™?
- What to do if the Pause Mode does not work?
- What to do if there is short experience and not enough puffs.
- What to do if there is no 3rd consecutive experience available?
- What to do if there is no 2nd consecutive experience available?
- What do the Touch Screen signs indicate?
- What to do if I did not use my IQOS ILUMA i™ device for a long period of time?
- How to reset IQOS ILUMA i™?
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