| If you see the unusual screen indication, this may indicate one of the below. Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3x Issue: Device is out of operating temperatures range Action: Bring the device to the optimal temperature range (0 – 40°C) Screen: One or two horizontal lines blinking 8x Issue: Battery End of Life; One or both experiences permanently lost Action: Eligibility replacement check Screen: Letter “E” flashing 3x Issue: Proximity to magnet affecting device / Device malfunction / Firmware update failed or interrupted Action: Reset the device Screen: Number “0” flashing 3x Issue: Low battery Action: Charge the Holder by inserting it in a charged Pocket Charger Screen: horizontal line and a circle underneath Issue: Device locked Action: De-activate the “Device Lock” feature via IQOS App. Screen: no lights Issue: Holder OFF / Holder discharged / Contacts dirty / broken Holder Action: switch on the Holder, charge it or clean it. In case of broken Holder, please, contact us or visit the nearest IQOS Store for assistance. Screen: 3 horizontal lines appear in waves 3x Issue: AutoStart is disabled (even when the stick is inserted) Action: Activate AutoStart feature via IQOS App |
Additional Things To Do
