| Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. The issue may come from various reasons. Please, check the following: 1. Your device may be in the Eco Mode (FlexBattery feature): a. In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes. b. In Eco Mode, the Holder will always show one horizontal line (when fully charged). c. You can change the FlexBattery setting in the IQOS App to Performance Mode, which allows multiple consecutive uses. 2. Discharged Holder: a. The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder. b. Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white. 3. Dirty contacts: a. Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger) 4. Out of optimal temperature range: a. The operating temperature range for the IQOS ILUMA i™ devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting. b. Bring the device to the optimal temperature range. 5. Battery degraded: a. If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation. b. If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check. 6. Humid sticks: a. If the TEREA SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly. b. To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions. |
Additional Things To Do
