| Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™. If you experience difficulties using the Touch Screen, check the following: • You are not using gloves • Your fingers are clean and dry • The screen is not broken or cracked • The screen is clean and dry If there are no lights on the screen, check if: • Your Holder is ON • Your Holder is charged • Your Holder has not been damaged If there are lights on the screen, perform a reset. If physical damage and the above steps did not resolve the issue, please, contact us or visit the nearest IQOS Store for assistance. |
Additional Things To Do
