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Frequently asked questions
- Introducing IQOS What is the difference between FDA approval and authorization?
- I’ve changed my mind, can I amend or cancel my order?
- Your IQOS device How can I check the IQOS 3 DUO Holder status for available uses?
- Introducing IQOS How does the US FDA announcement change the marketing of PMI’s smoke-free products?
- How long will it take for me to receive my order?
- Your IQOS device How to use your IQOS 3?
- Your IQOS device How to use your IQOS 3 DUO?
- About Consumables I cannot insert HEETS tobacco stick into the Holder
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