Care you can
count on
Care you can
count on
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Accidental Damage Coverage for your IQOS ILUMA i PRIME
If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply.
Quick replacement for IQOS ILUMA i PRIME
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA i PRIME
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
