Care you can count on.
First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
IQOS Expert support for IQOS ILUMA PRIME
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply.
Quick replacement for IQOS ILUMA PRIME
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA PRIME
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply
Quick replacement for your IQOS ILUMA
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA ONE
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.*Terms and conditions apply
Quick replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA ONE
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
