| There may be several reasons for this issue: 1. Incorrect stick: a. The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start. 2. Incorrect insertion of the stick & usage: a. Ensure you insert your TEREA SMARTOCRE STICK™ the right way. b. Insert the TEREA SMARTCORE STICK™ to the line on the filter with coloured part facing outside. c. Ensure you allow the pre-heating of the stick and you do not pull it out or move during the experience. 3. Device is outside the optimal temperature range: a. If the Holder is used outside the optimal temperature range (0°C - 40°C), the device may need to use more energy. This may discharge the battery more rapidly. b. Bring the device to the optimal temperature range. 4. Pause Mode activated by error (applicable for IQOS ILUMA i PRIME™ & IQOS ILUMA i™) a. If you accidentally swiped down across the entire Touch Screen, you activated the Pause Mode. The experience will temporarily stop. If the experience is not resumed within 8 mins, the experience will end. 5. Dirt or objects in the heating chamber: check the heating chamber for broken sticks or other debris or objects. Do not insert any sharp objects in the heating chamber to avoid damaging your device. |
Additional Things To Do
