Your very own IQOS Coach.

A helping hand in getting to know IQOS.

Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone. Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone.

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

A person opening a box containing a new IQOS ILUMA.

The proof is in the numbers

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.

There are several ways you can reach us.


Use our live chat

Chat to our personal coaches in real time. They’re available every day from 08:00 to 22:00. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook us

We’re very social on our social media on Facebook IQOS Indonesia, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page


Follow us on Instagram

Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.

Our Instagram


Send us an Email

Write to us. Our inbox is never too full.

Email us


No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ


Give us a ring

Our phone support line connects you directly to an IQOS Coach.

Call us

Ready to make the switch?

Remember you won’t be alone. Your personal IQOS coach will be in touch to help you get started. All it takes is a click.

A woman opening a package from IQOS.

Let us help you begin your journey

Contact an IQOS coach