If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available every day from 08.00 to 22.00. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Follow our Instagram account iqos_id to get latest update. Message us your questions and we'll get back to you in a minutes.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
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