Your IQOS device
IQOS 3 Multi
- What do the lights on my IQOS 3 MULTI mean?
- How can I check the charge level of the the IQOS 3 MULTI battery?
- How long does it take to fully charge the IQOS 3 MULTI?
- Should I always fully charge my IQOS 3 MULTI?
- IQOS 3 MULTI - What is the smart blade self-cleaning system?
- How can I reset my IQOS 3 MULTI?
- How to clean your IQOS 3 MULTI?
- How to charge your IQOS 3 MULTI?
- How to use your IQOS 3 MULTI?
IQOS 3
- How to use your IQOS 3?
- IQOS 3 - What do the vibrations mean?
- What do the lights on the IQOS 3 Holder mean?
- What do the lights on the IQOS 3 Pocket Charger mean?
- How long does it take to fully charge IQOS 3?
- Should I always fully charge the battery of my IQOS 3 Pocket Charger?
- IOQS 3 - What is the smart blade self-cleaning system?
- How can I reset my IQOS 3?
- How to clean your IQOS 3?
- How to charge your IQOS 3?
IQOS ILUMA
- How to check the battery level of IQOS ILUMA i™?
- How to charge IQOS ILUMA i™?
- How to get started with IQOS ILUMA i™?
- Where can I find the IQOS ILUMA i™ device serial number?
- How to reset IQOS ILUMA i PRIME™?
- How to check the battery level of IQOS ILUMA i PRIME™?
- How to charge IQOS ILUMAi PRIME?
- How to get started with IQOS ILUMA i PRIME™?
- Where can I find the IQOS ILUMA i PRIME™ device serial number?
- How to check how many uses I have available of IQOS ILUMA i™ devices?
- How to change light intensity on the Touch Screen?
- What is FlexBattery feature of IQOS ILUMA i™ devices?
- What is Pause Mode feature of IQOS ILUMA i™ devices?
- What is FlexPuff feature of IQOS ILUMA i™ devices?
- What will happen if I charge the device with over-power or lower power AC Power Adaptors?
- The most common AC Power Adaptor types are 3A. Can I also use it?
- What AC Power Adaptor can I use to charge IQOS ILUMA i™ devices?
- Can I use AC Power Adaptor and charging cable from previous generations of IQOS devices?
- Is IQOS ILUMA i™ compatible with IQOS ILUMA™?
- What is the difference between IQOS ILUMA i™ and IQOS ILUMA™ generations?
IQOS 3 DUO
- How long does it take to fully charge IQOS 3 DUO?
- How do I check the charge level of the battery?
- IQOS 3 DUO - How is it different from the previous devices?
- What do the IQOS 3 DUO vibrations mean?
- How does IQOS 3 DUO adapt to my consumption behavior?
- How can I check the IQOS 3 DUO Holder status for available uses?
- Can I use the IQOS Power Adaptor & USB Cable from the previous device version to charge the IQOS 3 DUO device?
- Should I always fully charge my IQOS Pocket Charger battery?
- What is the optimal functioning temperature of an IQOS device?
- How to clean your IQOS 3 DUO?
- How to charge your IQOS 3 DUO?
- How to use your IQOS 3 DUO?
- What is the best way to sanitize my IQOS?
- How can I reset my IQOS 3 DUO?
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