IQOS Troubleshooting Guides

IQOS 
Troubleshooting
Guides

Find answers to common questions and solutions to issues.

Find answers to common
questions and solutions
to issues.

 

 

 

 

 

 

 

Your IQOS is blinking white.

What does the blinking white light on your IQOS ORIGINALS holder mean?

  • A blinking white light indicates that the device is not within the operating temperature range or that the holder is ready for its self-cleaning process. 
  • A stationary white light with a short press to the holder button shows your holder is charged and ready to use.


What does the blinking white light on your IQOS ORIGINALS pocket charger mean?

  • A pulsing white rounded light on your pocket charger indicates that your holder is being charged.​
  • Stationary white strip lights when you short press the pocket charger button indicate the charge status of your pocket charger:​
    4 LED white strip lights will indicate that the pocket charger is more than 75% charged.​
    1 LED white strip light indicates a low charge and the device needs charging.​
  • Two white flashes indicate that the device is outside operating temperature. Please wait until device is within temperature limits.​


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IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.