Heated Tobacco 01/12/2023
Let’s start with the basics, the number one rule that applies wherever you’re heading to: charge your tobacco heating device. Running out of battery far from home is a bummer so make sure you’re fully charged for the trip.
What if you drop your device while running to catch your connecting flight and now your IQOS is malfunctioning? No worries, we’re here for you. You can find dedicated support for your device in our customer support section, and depending on where you’re travelling to, you could also visit a local IQOS store or boutique if you have issues with your device. Are you fond of a particular HEETSTM, BLENDS or TEREA variant? Make sure you have your favorite tobacco sticks ready before going abroad. Don’t forget, not all countries will have your preferred flavor or variant of heated tobacco sticks. To avoid running out of stock or settling for something you prefer less, make sure you bring enough sticks for your trip. Just keep in mind the limitations on the quantity of tobacco sticks you may bring**. **Please make sure to check and comply with applicable custom regulations. And lastly: prepare for anything. You don’t know where your adventure will take you so consider getting accessories for your tobacco heating device that will sort you whatever happens. For example, you can get an IQOS USB power adapter and a charging cable that are compatible with different sockets. You can also get an IQOS case that can protect your device from scratches, dust, or water. Please make sure to check and comply applicable airline regulations/policies. |
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Every vacation feels different, and so should your tobacco heating device. Depending on where you’re going, why not take a different tobacco heating device and accessory.
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If you’re going for a relaxing beach holiday, you can take an IQOS ILUMA with you for its long-lasting battery. If an outdoor adventure is more your thing, the ILUMA ONE has a rugged and durable design. Or you could go for the IQOS ILUMA Prime which includes a range of wrap covers in different colors, fabric and finishes providing not only a protective layer, but the opportunity for you to match your device to your look and to your holiday destination.
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It’s not a real vacation if you don’t forget something at home. What’s it going to be this time? A charger? A book? Your favorite scarf?
To help you make your holiday fuss-free, below is a handy checklist of all the essential items you need to pack when travelling with a tobacco heating device. Note, these are subject to different models of IQOS.
Change the cap of your device to match your outfit. Choose from a range of IQOS caps that come in different colors and materials, and by mixing and matching caps and devices you can create your own unique combination. Another accessory that will make you stand out is the outer wrap. You can choose from a variety of IQOS wraps that come in different patterns, textures, and finishes. But, most importantly, always protect your device with a case. You can choose from a range of IQOS cases that come in different shapes, sizes, and features. Some cases have a magnetic closure, a belt clip, or a wrist strap. Some cases can also hold your sticks, charger, or cleaning tool so that you can focus on relaxing wherever you will be. |
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Journey to the airport, heavy bags, check-in, gate number before boarding. Now, we all know that travelling by plane is not always a smooth journey, that’s why we want to make it hassle-free with useful tips and guidelines on flying with your favorite tobacco heating device.
IQOS in Airports
Waiting for your flight to board can give you some time to lounge about in the airport. This time can also be used to enjoy a moment or two with your IQOS. In airports, the use of IQOS is treated the same as the use of cigarettes. So, if you’re looking to enjoy IQOS before you board, find a designated smoking/vaping area you can go to. Luckily, IQOS has its own designated areas in NAIA Terminal 3 and in Mactan-Cebu Terminals 1 and 2. Here, you can enjoy your IQOS freely and even avail of some services from our IQOS Coaches in the area.
Swipe left to view these airport lounges.
Ah, road trips. Don’t you just love the idea of driving down an open road with the summer breeze combing your hair?
Unlike conventional cigarettes, heated tobacco products do not produce cigarette smoke or ash, so they are less likely to bother other people or leave the smell of tobacco on your clothes or in your hotel room. However, you should always check the local laws before taking and using your tobacco heating device abroad, and respect people around you. Some countries may have different rules for heated tobacco products, so make sure you are aware of them before you travel.
Picture this: you’re walking down the streets of Manila and your tobacco heating device falls into a manhole. What do you do?
Sometimes, despite contacting customer service, you might still face some issues with your tobacco heating device that require more troubleshooting.
1. What happens if my tobacco heating device gets wet?
If your tobacco heating device gets wet, you should turn it off immediately and dry it with a soft cloth. Do not use any heat sources such as hair dryers, microwaves, ovens, or direct sunlight to dry your device, as this might damage it further. Do not try to use your device until it’s completely dry. If your device still does not work properly after drying it, you should contact the manufacturer or the retailer for assistance.
2. What happens if my tobacco heating device breaks?
If your IQOS device breaks while travelling abroad, you should check if it is still under warranty and if your device is covered by the International Assistance program in your destination country. If so, just pop in at your nearest IQOS store and our staff will be happy to fix it or replace it entirely.
More helpful tips when traveling with IQOS
3. Can I use my IQOS indoors?
Since IQOS does not burn tobacco and just heats it up, it does not generate smoke nor secondhand smoke. So, the use of IQOS indoors may be tolerable in terms of smell and smoke. Of course, this should follow relevant laws, ordinances, and the policy of the place you’d like to use your IQOS at.
4. My IQOS device isn’t working! What should I do?
It’s unavoidable to have your device act up when you’re far from home. These simple steps may help you solve your device dilemmas.
1. Most of the time, it helps to reset your device. Try this first before resorting to other methods of fixing your device.
2. If the problem persists, you can perform a firmware upgrade on IQOS.com. Simply log in to your account, go to My Devices and select the registered device you would want to upgrade. Then choose Manage Device. Connect your IQOS device via USB cable or via Bluetooth to pair. Once connected, you can go to About My Device to check and upgrade to the latest firmware version.
3. At this point, if your problem hasn’t been solved by restarting or updating firmware, you can use the online-diagnostic tool.
4. If your device is still malfunctioning, you can contact IQOS Customer Care at #983838 or message the IQOS Philippines page.
5. Packing light is essential for travel. Can I bring 1 charging cable for all my gadgets, including my IQOS device?
We don't recommend it. To optimally charge your IQOS device, we recommend you use the IQOS USB power adapter and charging cable that came with your device.
6. I’m far away from home. Is there any way I can get assistance for my IQOS device?
Of course. At IQOS we aim to offer you the best, no matter where you may be. For international assistance, you may call 001 800 2559 2559.
There you have it! A refresher on how to travel with IQOS. We’re excited for you to go on your trips, and we hope our reintroduction on how to travel with IQOS helps in your planning and preparedness.
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Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products.
This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.
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