Airports and their designated smoking/vaping areas
Here in the Philippines, you’re fortunate enough to have designated smoking areas in NAIA Terminal 2 [Temporarily closed] and NAIA Terminal 3, and in Mactan-Cebu Terminals 1 & 2. But for airports that cater to international flights, to date, you can keep using IQOS in the following international airports:
But for airports that cater to international flights, to date, you can keep using IQOS in the following international airports:
- Abu Dhabi
- Amsterdam
- Athens
- Barcelona
- Beirut
- Copenhagen
- Dubai
- Frankfurt
- Geneva
- Lisbon
- Madrid
- Moscow
Rules per airport differs so just make sure to ask around before enjoying a moment or two of IQOS.
Bringing your IQOS with you abroad
Now that you’ve made your way through the checks in the airport, it’s time to know how to fly with your IQOS device. This follows air travel rules that are designed with your safety in mind.
IQOS is considered a battery-operated device so it should be treated the same as your laptop or mobile device. This means that it should be in your carry-on and should be scanned at security checks along your travel. And just like conventional cigarettes, IQOS is prohibited from being used in the plane. You may only enjoy your IQOS moments in designated smoking/vaping areas provided in the airports.
Can I bring my IQOS device in all countries?
As much as we would love for IQOS to accompany you in all your travels, IQOS is prohibited in some1, but not limited to, countries/jurisdictions such as: Australia, Cambodia, Ethiopia, Fiji, Hong Kong, India, Macau, Malta, Mauritius, Mexico, Norway, Panama, Qatar, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, Turkmenistan, and Vietnam. So, the next time you fly out, make sure to double check the tobacco regulations they have in that country.
More helpful tips when traveling with IQOS
1. Can I use my IQOS indoors?
Since IQOS does not burn tobacco and just heats it up, it does not generate smoke nor secondhand smoke. So, the use of IQOS indoors may be tolerable in terms of smell and smoke. Of course, this should follow relevant laws, ordinances, and the policy of the place you’d like to use your IQOS at.
2. My IQOS device isn’t working! What should I do?
It’s unavoidable to have your device act up when you’re far from home. These simple steps may help you solve your device dilemmas.
1. Most of the time, it helps to reset your device. Try this first before resorting to other methods of fixing your device.
2. If the problem persists, you can perform a firmware upgrade on IQOS.com. Simply log in to your account, go to My Devices and select the registered device you would want to upgrade. Then choose Manage Device. Connect your IQOS device via USB cable or via Bluetooth to pair. Once connected, you can go to About My Device to check and upgrade to the latest firmware version.
3. At this point, if your problem hasn’t been solved by restarting or updating firmware, you can use the online-diagnostic tool.
4. If your device is still malfunctioning, you can contact IQOS Customer Care at #983838 or message the IQOS Philippines page.
3. How do I check if my IQOS device is charged
You can check your device’s battery status by simply pressing the button on your device. 4 lighted LEDs mean the battery is fully charged (over 75%) while 1 lighted LED means that your device is low on battery and needs to be recharged.
For Originals ONE:
i. Press the button of IQOS ORIGINALS ONE for 10 seconds to RESET which will also turn ON your device.
ii. Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet.
iii. While your device is being charged, the lights will be pulsing.
For Originals DUO:
i. Please ensure the Holder is inserted the right way up - otherwise it won’t charge.
ii. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and cable. Always use the original power adaptor and cable and always keep the contacts clean between your holder and pocket charger.
iii. While your pocket charger is being charged, strip lights will pulse. Remember, a deeply discharged pocket charger may take up to 20 minutes to start charging. Watch the tutorial to see how to charge your device.
4. Packing light is essential for travel. Can I bring 1 charging cable for all my gadgets, including my IQOS device?
We don’t recommend it. To optimally charge your IQOS device, we recommend you use the IQOS USB power adapter and charging cable that came with your device.
5. What tobacco sticks are compatible with IQOS devices?
IQOS devices can only be used with official HEETS™, while BONDS by IQOS can only be used with BLENDS. Know more about compatibility of IQOS devices and tobacco sticks.
6. I’m far away from home. Is there any way I can get assistance for my IQOS device?
Of course. At IQOS we aim to offer you the best, no matter where you may be. For international assistance, you may call 001 800 2559 2559.
There you have it! A refresher on how to travel with IQOS. We’re excited for you to go on your trips, and we hope our reintroduction on how to travel with IQOS helps in your planning and preparedness.
Back to Updates
Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products.
This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.
?$1000px$)
?$1000px-jpg$)
