| Care you can count on. |
| Care you can count on. |
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Self-diagnose your IQOS ILUMA
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Device replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Self-diagnose your IQOS ILUMA
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Device replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Self-diagnose your IQOS ILUMA
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Device replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Frequently asked questions
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available on Sunday - Thursday 9 AM till 6 PM. Just give them a message and they’ll say hello within seconds.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
