• Damage caused by normal wear and tear 
• Cosmetic damage (such as scratches, dents, broken plastic etc)
• Damage caused by misuse, power surge, improper handling, liquid contact or fire
• Malfunction caused by using the device with non-compatible products
• Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
• Damage or malfunction caused by failure to use as described in the associated IQOS User Guide

• fast and free IQOS replacement
• international coverage with IQOS support and IQOS device replacement services wherever you are in the world
• extended IQOS warranty, in case you accidentally damage your device