Warranty and benefits
We'll cover your IQOS with a 1 year warranty.
Your IQOS device kit comes with a 1 year warranty starting from the day you bought your device (for purchases made in the Maldives only). Make sure what your device is registered with us.
What do we cover with the IQOS warranty?
The Philip Morris International entity listed under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid in the country of purchase.
What don't we cover with the IQOS warranty?
The following aren't covered by the IQOS warranty:
- Damage caused by normal wear and tear
- Cosmetic damage (such as scratches, dents, broken plastic etc)
- Damage caused by misuse, power surge, improper handling, liquid contact or fire
- Malfunction caused by using the device with non-compatible products
- Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide
* When your device is accidentally damaged and still under warranty
** A one-time replacement per calendar year and per person registered on iqos.com for any damage not covered by the IQOS warranty. If your device is replaced, only the original warranty when you first bought the device is valid.
Register your IQOS device at IQOS Store and unlock great advantages like:
- fast and free IQOS replacement
- international coverage with IQOS support and IQOS device replacement services wherever you are in the world
- extended IQOS warranty, in case you accidentally damage your device
Something we haven’t covered?
There are several ways you can reach us.
Phone
Want to speak to one of our IQOS support expert? No problem. Please call us at 8003 004 767
Sunday - Thursday 09:00 - 18:00
Please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.