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- The IQOS ILUMA™ Holder only needs to detect the presence of a SMARTCORE STICK™ in order to start an experience. A used stick will not be able to generate any substantial aerosol.
- Ensure the SMARTCORE STICK™ was inserted correctly as per the user guide instructions.
- SMARTCORE STICK™ packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
