SMARTCORE STICKS™: answers to Frequently Asked Questions
It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed SMARTCORE STICKS™. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the SMARTCORE STICKS™, instead of burning it, for an altogether better, cleaner and more pleasurable experience. And do remember that SMARTCORE STICKS™ won't work with previous IQOS generations and may cause damage to your device.
Used tobacco sticks have two indicators that tell you if they’ve been used:
1. The paper around the filter is slightly creased.
2. There will be a slight tobacco vapor stain on the paper.
We recommend you dispose of the stick immediately after use to avoid any confusion. Another way to avoid reusing a SMARTCORE STICK™ is by placing it back in the pack upside-down. When you select your SMARTCORE STICK™ check that the wavy line is visible.
It’s nice and easy. Insert your SMARTCORE STICK™ into the IQOS ILUMA holder, making sure the SMARTCORE STICK™ logo is face up. If correctly inserted, the logo will remain visible when you push down gently. And you’re ready to enjoy an elevated tobacco experience.
Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a SMARTCORE STICK™ has been inserted into it
SMARTCORE STICKS™ are designed to be used only with IQOS ILUMA, so don’t try and use SMARTCORE STICKS™ with blade IQOS devices because it might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. Instead, a metal heating element sits inside the SMARTCORE STICKS™. You will not be able to enjoy SMARTCORE STICKS™ with IQOS Originals blade technology.
When you’ve enjoyed your tobacco experience, dispose of the sticks immediately according to your local waste disposal regulations.
Yes, you can. SMARTCORE STICKS™ are compatible with any type of IQOS ILUMA. But don’t use them with previous IQOS generations, because you may damage your device.
Let’s get to know the innovative SMARTCORE STICKS™ design and find out what makes it perform so well:
• The heating element: An innovative metal heating element, coated with stainless steel and placed inside the tobacco part of the stick for seamless heating of tobacco.
• The tobacco part: A carefully selected, finely ground and specially prepared tobacco blend.
• The front seal: Keeps your IQOS ILUMA holder clean after use with no tobacco residue left and ensures easy insertion and extraction of the tobacco stick.
• The air-flow chamber: Ensures that just the right amount of aerosol passes throughout the stick for a satisfying and easy draw.
• The cooling plug: Cools down the aerosol temperature. It’s made of cellulose acetate, which delivers the best cooling efficiency yet.
• The protective wrap: Our new protective paper wrap contributes to a cleaner experience after use.
• The filter: This part of the SMARTCORE STICK™ is your mouthpiece.
To deliver you a cleaner experience. The filter tips at both ends of SMARTCORE STICKS™ eliminate any residual tobacco falling out and circulating in your IQOS ILUMA. So you don’t have to clean your device every time you use it, like other brands.
SMARTCORE STICKS™ are designed to be used only with IQOS ILUMA devices that have SMARTCORE INDUCTION SYSTEM™, which uses a metal heating element coated with stainless steel and placed inside a SMARTCORE STICK™ for heating of tobacco. SMARTCORE STICKS™ should be kept out of reach of children and pets at all times and should not be taken apart, as the metal heating element has sharp edges. Swallowed SMARTCORE STICKS™ can cause serious injury to internal organs due to the presence of this metal heating element. If SMARTCORE STICKS™ are swallowed, seek medical attention immediately. Always dispose of SMARTCORE STICKS™ immediately after use according to local waste disposal regulations.
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