How to reach IQOS Support

Still have questions? We are here to help.

IQOS ILUMA 4.1

Live chat

Talk with one of our IQOS experts Live.
Sunday - Thursday: 9 AM till 6 PM

Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

Person assembling an IQOS holder

CONTACT US

We are here to help. Here are some other ways to contact us.

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Store locator

Find a local IQOS shop with our store locator.

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Phone

Give us a call on 8003004767.

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Email

Write to us at contact.mv@pmi.com. We promise to get back to you within 24 hours.