International assistance
Get support when you're away from home. Call us at 800 300 4767
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or traveling for work, we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered for our International Assistance, but if it’s not, register with us by calling to our Care center at 800 300 4767 or visiting our store to get peace of mind, even when you’re away
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 5am to 6pm. Just give them a message and they’ll say hello within seconds.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.