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What can I do if the Bluetooth connection does not work?

Please try the following steps:

1. Remove all devices connected to phone/computer settings.


2. Turn off Bluetooth on the phone/computer.


3. Turn off your IQOS and turn it on again.


4. Log to the website again and clear your cache in the browser.


5. Connect and pair your IQOS device to phone/computer via Bluetooth.


6. Ensure that only one IQOS device is connected via Bluetooth.


7. Make sure both Charger and Holder are registered on your profile on the website.


8. If you are using an iOS device, make sure you launch the IQOS WebApp using Bluefy browser that can be downloaded in the AppStore.

If this does not work, try pairing your IQOS via USB cable. Avoid connecting via Bluetooth. If you need further support, please contact our IQOS team at our store, or you can call us at 8003004767.