Caring for Your IQOS Blade

10/1/2024

Most often, blade breakage is the result of misuse of the device. Therefore, a broken blade typically will not be covered under the warranty. But don't worry because IQOS offers an accidental damage coverage program, so we will replace the device up to two times.*

*Terms and conditions apply. Read more on the Limited Warranty & Accidental Damage Coverage page.

The heating blade in my IQOS Holder is broken. What do I do now?

If your IQOS device is broken and you are looking to replace the heating blade under warranty, go directly to Troubleshooting or Diagnostics.

What can cause the heating blade in an IQOS to break?

The heating blade is the most fragile element in an IQOS holder. The blade comes into direct contact with the tobacco, heating it to the desired temperature. The most common causes of blade breakage are: 

  • Cleaning the holder with something other than a designated IQOS cleaning tool or cleaning stick.
  • Twisting the HEETS stick inside the holder.
  • Not cleaning your IQOS regularly, which allows tobacco residue to accumulate.

To protect the blade, it is important to use and care for the device properly. For more information, please see the Safety Warnings & Instructions and Quick Start Guide.
 

How should I clean my IQOS?

You'll find tips on cleaning your IQOS here.

Tips to extend the life of your IQOS device

1. Do not clean your IQOS with anything other than the IQOS cleaning tool or cleaning stick that came with your kit. That means no pens, no paper clips, no toothpicks, or other objects. It’s important to clean the device carefully—and regularly.

2. Do not twist the HEETS stick when inserting it into the holder. The stick should be inserted gently and with a straight downward movement. If you feel that the stick does not fit properly into the device, it’s likely that there is tobacco residue stuck inside. A quick clean should fix it.

3. Always lift the cap when removing the HEETS stick.

Follow these tips, and you won’t have to worry about breaking the IQOS heating blade.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.