What do the lights on my IQOS mean?

The different lights in IQOS tell us the status of the Holder and the Charger.

They light up depending on, the battery status, if a reset is being performed, if the device is outside the operating temperature range or if there is a malfunction.

If the light is blinking red, reset your device. If issue persists, please contact IQOS Customer Care.

IQOS ILUMA
IQOS ILUMA ONE
IQOS Originals
BONDS by IQOS
Previous IQOS Generations

IQOS ILUMA

	Low/Orange Blinking Light on Holder
	This means the battery is depleted, and the Holder needs to be charged. IQOS ILUMA Holder recharge time: Average 1 minute 50 seconds for charging from 0-1 Use* Average 3 minutes 25 seconds for charging from 1-2 Use* Average 5 minutes 15 seconds for charging from 0-2 Use* _{*Subject to battery degradation}

	Red Blinking Light on Holder
	Place the Holder in the Pocket Charger and then reset Pocket Charger.


	White Lights Blink Twice on Holder
	This means your IQOS ILUMA is outside operating temperature range. Operating temperature range is between >0°C/<40°C.

Low/Orange Blinking Light on Holder

This means the battery is depleted, and the Holder needs to be charged.

IQOS ILUMA Holder recharge time:

Average 1 minute 50 seconds for charging from 0-1 Use*
Average 3 minutes 25 seconds for charging from 1-2 Use*
Average 5 minutes 15 seconds for charging from 0-2 Use*

_{*Subject to battery degradation}

Red Blinking Light on Holder

Place the Holder in the Pocket Charger and then reset Pocket Charger.

White Lights Blink Twice on Holder

This means your IQOS ILUMA is outside operating temperature range. Operating temperature range is between >0°C/<40°C.

IQOS ILUMA PRIME Self Diagnostic IQOS ILUMA Self Diagnostic

IQOS ILUMA PRIME Self Diagnostic

IQOS ILUMA Self Diagnostic

IQOS ILUMA ONE

Light Blinks Yellow/Orange: Battery depleted, need to charge.

Light Blinks White Twice: IQOS ILUMA ONE is outside operating temperature range (0°C~40°C). 

Light Blinks Red: Reset IQOS ILUMA ONE.

IQOS ILUMA ONE Self Diagnostic

IQOS Originals

IQOS Originals DUO

The LED lights on your IQOS device has different meanings. White LED lights show that the IQOS ORIGINALS DUO is carrying out one of the various operations and Red LED lights signal that your device is warning for an error.

Lights on the Pocket Charger

1. Pulsing white rounded lights: This indicates that your holder is being charged

2. Stationary white rounded lights with short press to the pocket charger button: This shows the charge status of your holder. 2 stationary rounded lights: your holder is ready for 2 back-to-back experiences, 1 stationary rounded light: your holder is ready for one experience.

3. Blinking red rounded light: This shows a warning comes from your holder.

a. Your heating blade might be broken. Check your heating blade and if it is broken click here for online diagnostic tool.

b. Your holder might not be getting enough charge from your pocket charger. Always use official AC adaptor and power cable with a power outlet and always clean the contacts between your holder and pocket charger regularly with the cleaning sticks. Click here for tutorials on how to charge your device.

c. Your device might need a RESET. Take out your holder and put it back inside of your pocket charger. Press the pocket charger button for 10 seconds. Click here to watch the tutorial on how to reset your device.

4. Stationary white strip lights with short press to the pocket charger button: This shows the charge status of your pocket charger.

a. 4 full white strip lights will indicate that the pocket charger is more than 75% charged.

b. 3 full white strip lights: 50% - 75% charged.

c. 2 full white strip lights: 25% - 50% charged.

d. 1 full white strip light: Less than 25% charged.

5. 1 flashing white strip light with short press to the pocket charger button: Your pocket charger is discharged, please charge it with an official AC Adaptor and Cable through a power outlet.

6. Rapidly blinking one white strip light: The device is not within the operating temperature range (0°C to 50°C) or the holder needs to be fully recharged using the pocket charger.

Lights on the holder

1. Pulsing white lights: This indicates that your holder is pre-heating the tobacco stick or informing you that your experience is going to finish shortly.

2. Stationary white lights with a short press to the holder button: This shows the charge status of your holder. Two lights illuminated indicates your Holder is ready for 2 uses; one light for 1 use and no lights means no charge, and you need to place your holder inside your pocket charger.

3. Blinking red light:

a. Your heating blade might be broken. Check your heating blade and if it is broken click here for online diagnostic tool.

4. Rapidly blinking one white strip light: The device is not within the operating temperature range (0°C to 50°C) or the holder needs to be fully recharged using the pocket charger.

IQOS Originals ONE

Blinking yellow light

This means your device is discharged. You should charge your device. Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet.

Blinking red light

Your heating blade might be broken. Check your heating blade and if it is broken click here for online diagnostic tool.

Your device software might need a RESET. Press the device button for 10 seconds to reset your device If this doesn’t resolve your issue, click here for online diagnostic tool.

Blinking white light

Your device might be outside of the operating temperature range (0°C to 50°C). You may need to let it cool down or warm up in your hands. If this doesn’t resolve your issue, click here for online diagnostic tool.

BONDS by IQOS

Blinking yellow light

If the device light blinks yellow, this means battery is low. In this case, please charge your device.

The BONDS by IQOS device does not require a full charge to work, however we recommend to fully charge it before the first use.

For safe use, charge your device using the supplied AC Power Adaptor and charging cable. Click here to watch the video and learn more about your BONDS by IQOS device.

Blinking red light

If you see the red light on your BONDS by IQOS device, we advise to reset it:

Ensure the device is ON by pressing the button for 1 second and check if there is a light pattern.
Press the button and keep it pressed until you feel 3 vibrations.
After the 3rd vibration, BONDS by IQOS device is reset.
Once BONDS by IQOS has been reset, the status lights indicate the level of charge.

All Status Lights will turn OFF and turn ON, to confirm the RESET. Click here for online diagnostic tool.

If the above reset procedure does not resolve the issue, please, contact our Customer Support.

Blinking white light

This indicates that the device is outside of operating temperature (0°C - <40°C). Do not use BONDS by IQOS device if it was exposed to excessive heat or moisture. In case of exposure to low temperatures, allow your device to reach back the room temperature but do not expose it directly to heat source.

If there are white running lights on your BONDS by IQOS device, this means that you have used your BONDS by IQOS device for 3 consecutive times.

After 3 consecutive uses, the device will cool down automatically and will not allow the 4th use. It will take 4 minutes before you can use your device again.

Click here to watch the video and learn more about your BONDS by IQOS device.

Previous IQOS Generations

IQOS 3 DUO

If these steps do not resolve the issue, please use the online self-diagnostic tool for additional troubleshooting steps. If you need further assistance, please contact our IQOS Customer Care at #983838.

IQOS Holder

	Blinking white light	Any white light indicates that the IQOS 3 DUO device performs various operations, like charging, resetting, ready to use, fully charged, or Pocket Charger is out of temperature range etc. It also means that it is outside operating temperature range (0°C-50°C) or Holder needs to be inserted in Pocket Charger with door closed till it is fully charged.
	Blinking red light	Any red light indicates that there is a device error. The heating blade is broken or Holder malfunction. If it's a holder malfunction and the holder blade is intact, try to reset your IQOS device to resolve the issue.

IQOS Pocket Charger

	Blinking white light	Any white light indicates that the IQOS 3 DUO device performs various operations, like charging, resetting, ready to use, fully charged, or Pocket Charger is out of temperature range etc.
	Blinking red light	Any red light indicates that there is a device error, either software malfunction or Holder malfunction.

IQOS 3 MULTI

Blinking white light

Any white light indicates that the IQOS 3 MULTI device performs various operations, like charging, re-setting, or is ready to use, fully charged etc.

Blinking red light

Any red light indicates that there is a device error. If the Button light blinks white twice, this indicates that the device operates outside its operating temperature either too cold (below 0°C) or too hot (above 50°C).

Please, wait until the device to warm up or cool down, within temperature limits (0 - 50°C), before you use it. If the Button light blinks red, this might indicate device malfunction. Please, reset your device and try using it again.

If the red light still shows, get in touch with our IQOS Customer Care at #983838 or ask for help at your nearest IQOS store.

IQOS 2.4 PLUS

Blinking red light:

If you see a steady or blinking red light, it could mean that:

Your Holder is not charged.
Your IQOS device is too cold or too hot.
You pressed the Holder button while you were using it.
There’s a problem with the Holder.

There are a few things you can try to fix the issue:

Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
Place the IQOS 2.4 Plus Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
Make sure your IQOS 2.4 Plus Holder’s electric contact is clean.
Reset your IQOS device.

Still not working? Contact our IQOS Customer Care or ask for help at your nearest IQOS store.

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