I Look After the Things I Enjoy. I care. I IQOS.

We believe that caring for your IQOS device wholeheartedly will ensure continuous usage pleasure, taste & quality.

There are many ways to take care of your IQOS device:

Tips to take care of your IQOS device

1. How to ensure optimal device performance?

Firmware upgrades should be performed regularly on your device. Here are the benefits of upgrading firmware:

• Ensure the device's best possible performance in delivering consistent tobacco enjoyment experience
• Helps to keep your device as efficient as possible
• The impact of new firmware update on your battery life depends on several factors including how you use it, your device settings, the age of the battery and environmental conditions. However, upgrading your device with latest firmware upgrade, supports the increase of the lifespans and use of your device.

To care for my IQOS, do I have to upgrade my firmware?

We recommend upgrading your firmware regularly to care for your IQOS. You can contact Customer Care or visit our IQOS store to check whether your device needs to be upgraded.

Call Customer Care

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2. How to ensure maximum battery power?

Make sure you’re using the official IQOS ILUMA cable and USB power adaptor.

Find out more here.