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First steps with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
Accidental Damage Coverage for IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance for IQOS ILUMA PRIME
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA PRIME
First steps with your IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance for your IQOS ILUMA
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.
International assistance for your IQOS ILUMA ONE
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA ONE
IQOS How-to's
Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV NOW device.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV ONE device.
Get in touch
There are several ways you can reach us.
Phone
Call an IQOS expert
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm
Give Us A Call
For the quickest response we recommend Live Chat or Phone.
