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A woman holds an IQOS device while looking at a laptop.

VEEV ONE device

  1. Blinking red light
    This indicates that your pod might not be correctly inserted. Please, re-insert correctly your pod or try using a new one. If the light is still blinking, perform a reset.
  2. Blinking white lights
    Your device might be outside of its operating temperature range and you may need to give your device a few minutes to get back to the correct operating temperature.
  3. Bottom light blinking white 5 times
    Your device needs to be charged. For optimal charging performance, only use a manufacturer-approved Charging Cable supplied in the box and a certified AC Power Adaptor.
  4. Top light blinking white 5 times
    There might be low e-liquid level in the pod. VEEV ONE features a transparent window on the pod for easy e-liquid level check: if the level is too low, your device will not start the experience.
  5. Bottom light blinking white two times
    This might be caused because of long puffing. Ensure to not puff for more than five seconds: when a puff lasts for more than five seconds, the device will stop the delivery of aerosol.
VEEV One device airflow holes

VEEV ONE device