Contact IQOS Support
Can't find what you are looking for or are having issues with any of our products?
IQOS Customer Support is here for all your questions
We’re working hard to ship your orders, delivery before December 25th isn't guaranteed. Please expect delays until the end of the year. Thanks for your understanding.
Need Assistance
Our dedicated Customer Care Team is here 7 days a week for you
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm
Troubleshooting
Run a quick online diagnostic for your IQOS device. Find solutions and resolve issues easily.
Find the answer to the most common questions
See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support.
24/7 Live chat support
Get 24/7 real-time help from our digital assistant "Carey" or get connected to IQOS Expert.
Something we haven’t covered?
There are several ways you can reach us.
YouTube
Watch how-to videos and guides
Get help and latest updates on our Facebook page
Phone
Call an IQOS expert
Send us an email and we will get back to you in 24 hours
Unlock Exclusive Benefits:
By registering your device with us, you gain access to:
- Accidental Damage Coverage
- Rapid Replacement Service*
- International Assistance
- Personalised Support
Don't miss out! Register now with IQOS and enjoy these perks instantly.
*(Next day in Mainland GB if done by 8pm)