Get support from IQOS Experts.

A helping hand in getting to know IQOS by connecting with an IQOS Expert through a live chat.

A little help to get you started

Discover the difference the IQOS team of Experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your TEREA, to being on hand to answer your questions, IQOS Experts are here to guide you and help you take the next step on your switching journey.

Man takes out his IQOS device from the packaging

Ready to make the switch? 

Remember you won’t be alone. IQOS Experts are available to help you get started. All it takes is a click.

Man opening his gold IQOS device

First steps

Learn how to use your device and find quick tips.

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FAQs

Find a response to your most common questions.

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IQOS warranty

Everything to know about IQOS warranty.

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