Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away.
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
There are several ways you can reach us.
Chat with the IQOS Experts in real time. They’re available every day. Just send them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
The IQOS Twitter account is available every day from 9.00 - 19.00. Tweet us your questions and we’ll get back to you as soon as we can.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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