Why isn't my IQOS ORIGINALS working properly?

If your IQOS ORIGINALS is not performing like it should, it may be time for a cleaning. Using the IQOS Cleaning Tool is quick and easy.

Start by gently removing any residue around the blade in the heating chamber and inside the cap. [How to clean my device?]

For best results, clean your IQOS ORIGINALS after each pack of HEETS.

Then, check that the contacts where the Holder and the Pocket Charger meet are clean.  and free of any particles or residue.

If neither works, try our online diagnostic tool to see other recommendations or, if your device needs replacement, reach out to an IQOS Care Expert:

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.