Welcome to FAQs
IQOS is an alternative to cigarettes for 21+ years old adults who would otherwise continue to smoke or use other nicotine products.
What is an IQOS ORIGINALS device?
IQOS ORIGINALS device is a tobacco heating device that heats tobacco instead of burning it. IQOS ORIGINALS uses HEETS tobacco sticks.
However, IQOS is not risk-free and provides nicotine, which is addictive.
To learn more about IQOS, you need to register on the website. Once you have passed age and identity verification and accepted the terms and conditions, you can create an account and sign up for updates from us.
HEETS are tobacco sticks designed to be used exclusively with the IQOS ORIGINALS.
Like to learn more? Once you have passed age and identity verification and have accepted the terms and conditions, you can sign up for updates from us and receive more information.
Currently, IQOS ORIGINALS is not yet available for purchase. However, you can sign up for our waitlist, and we will send you a notification as soon as we launch. To get on the waitlist, please visit our website. After you have passed age and identity verification and have accepted the terms and conditions, you can create an account. Then simply click on the “Join IQOS Circle” button to receive alerts.
We haven’t disclosed the pricing yet, but to stay in the loop just sign up for our waitlist on our website. Read full T&C here.
Pre-orders are not currently available. However, you can be the first to know about any offers and updates, by signing up for our waitlist on our website.
A trial period is not available at this time. However, once you join our waitlist and IQOS is launched, you can be the first to know about any offers and updates we may have.
After you have passed age and identity verification and have accepted the terms and conditions, you can create an account. Then simply click on the “Join the IQOS Circle” button to sign up for alerts. If you haven’t received any communications from us, you can reach out to our IQOS Care Experts for confirmation.
Once you have passed age and identity verification and joined the waitlist, we will send you the latest info and updates. Being part of the waitlist means you will be among the first to know about anything and everything IQOS. Also, you can follow us on our own social media channels to learn more about IQOS and stay in the loop.
To get on the waitlist and receive updates from IQOS, you must have an account.
Creating an account only takes a few minutes.
You can either do it yourself at IQOS.com or with the help of an IQOS Care Expert.
To do it yourself, you’ll need to provide your phone number so we can verify your age and identity. As a first step we will send you a one-time password either by text or phone call.
If your age and identity cannot be verified via one of the methods available to us, you’ll be prompted to verify your age another way.
Once you have your one-time password, enter it and set up your account with your legal first name, legal last name, date of birth and email address.
After age and identity verification is complete and your account is set up, you’ll have full access to the IQOS.com website. From this point on, you can access it with the phone number registered to your account without verifying your age again.
We are committed to communicating in a responsible manner and only with adults who are 21+ years old and who already smoke or use nicotine products. Minors should not have access to tobacco or nicotine-containing products in any form. IQOS is also not for pregnant women or people with heart problems or are diabetic.
Before we provide you with any information about any of our products, we must ensure that you’re:
at least 21 years old
currently a smoker or nicotine user
have passed the age and identity verification process.
The simplest method to verify your age is to create an account with us.
To create an account, you need to:
input your phone number
read and accept the T&Cs
receive a one-time password
sign in with the one-time password
fill in your legal first name, legal last name, date of birth and e-mail address
we’ll verify everything and create an account in our system so you can access the website
Your personal information will be collected and processed in accordance with our Privacy Notice.
We must verify your phone number. This is how you’ll enter the website after registration. The good news is, you’ll never need to remember a password. We’ll send one-time passwords to your phone so you can get in.
We need the rest of your details because we compare that information against independent, competent and reliable data sources, such as public records, to confirm you are who you say you are and that you’re of legal age to purchase nicotine products (21+).
The other way will require you to have a government-issued ID (like a driver's license) on hand to upload photos.
Documents we accept to prove identity and age:
- Valid, undamaged U.S. passport book or passport card
- In-state, fully valid driver's license, or enhanced driver's license with photo
- Government employee ID (city, county, state, or federal)
- U.S. Permanent Resident Card (Green Card)
- Current (valid) foreign passport.
The identification documents listed are the most commonly accepted forms of identification. However, we reserve the right to accept other forms of identification as deemed appropriate. Information regarding accepted forms of identification will be regularly updated and maintained.
You may not pass the age verification if your information is incomplete, incorrect or we couldn’t match what you provided (legal first name, legal last name, phone number, ID, etc.) with competent publicly available databases to confirm your identity and age.
You can log in to your account by clicking the account icon on IQOS.com and selecting “I already have an account.”
You will need to use the phone number that you used for the registration process and enter the one-time password that you will receive.
Without the phone number you used at the registration, you won’t be able to access the website.
