Care you can count on
  

 
  
 
Care you can count on
 
  

 
 
 
 
 
Care you can count on
 
 
 
 
 
 
First steps – IQOS ILUMA One held in hand

First steps

Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Troubleshoot – IQOS ILUMA Prime Holder & Charger on the table

Troubleshoot your IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

Hands holding smartphones and one IQOS device.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

One person handing an IQOS device box to a smiling woman.

Device replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

Assistance -- Three customers picking up spices in a store

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*

Learn more

Firmware -- Lady with IQOS ILUMA One in hand and working with a laptop

Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Find a store

Hands unboxing an IQOS device.

First steps

Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

A woman holding an IQOS device looking at a laptop.

Troubleshoot your IQOS ILUMA

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

A hand showing an IQOS device to another person.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

One person handing an IQOS device box to a smiling woman.

Device replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*

Learn more

A man sitting on a couch looking at a laptop.

Firmware upgrade 

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Find a store

Hands unboxing an IQOS device.

First steps

Using IQOS is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Troubleshoot your IQOS ILUMA ONE

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

A woman holding an IQOS device looking at a laptop.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

A hand showing an IQOS device to another person.

Device replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we’ll send you a replacement for free*

Learn more

A man sitting on a couch looking at a laptop.

Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Find a store

A person holding an unopened IQOS device box.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO / 3 DUO and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Troubleshoot your IQOS ORIGINALS DUO

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

A woman holding an IQOS device looking at a laptop.

International Assistance

If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

One person handing an IQOS device box to a smiling woman.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

Firmware Upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware. 

Find a Store

A man sitting on a couch looking at a laptop.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

A person holding an unopened IQOS device box.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS ONE and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Troubleshoot your IQOS ORIGINALS ONE

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

A woman holding an IQOS device looking at a laptop.

International Assistance

If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

One person handing an IQOS device box to a smiling woman.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

Firmware Upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware. 

Find a Store

A man sitting on a couch looking at a laptop.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

Blond girl with her golden IQOS kit in her hands

First steps

Learn how to use and charge your BONDS by IQOS device and find quick tips.

Find out more

Blond woman opening her gold IQOS device

Troubleshoot your BONDS by IQOS

Sometimes a quick fix is all it takes, let us help you to troubleshoot your BONDS by IQOS device.

Find out more

Man on a couch with his IQOS kit and the mobile in his hands

Accidental Damage Coverage

If you accidentally damage your BONDS by IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

*Subject to Terms and Conditions

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

We're here for you seven days a week, 8:00AM to 9:00PM.

 

Facebook

Message us through our Facebook Page. 

Let’s chat

Let’s chat

Email

Our inbox is never too full. Reach out via email at contact.ph@IQOS.com

Email us

Email us

Phone

Our phone line connects you directly to an IQOS Customer Care Agent. Call us at #983838.

Call #983838

 

 

Viber

​We’re up for a quick chat. Message us at IQOS Philippines.

IQOS Philippines

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.