What is my warranty with IQOS?
The duration of the IQOS warranty is 12 (twelve) months from the date of purchase.
Is my IQOS or BONDS by IQOS device under warranty?
The duration of the warranty, relevant to the Philippines is one (1) year or twelve (12) months from the date of purchase. In the absence of proof of purchase, PMFTC Inc. (or “PMFTC”) in cooperation with ActivAsia Inc. (or “AAI”) as an authorized distributor and Transcosmos Asia Philippines (or “Transcosmos”) as an authorized customer care service provider of PMFTC reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS Device components in question based on our records.
What is covered in the warranty of my IQOS and BONDS by IQOS device?
What is covered in the warranty: IQOS Originals and BONDS by IQOS devices which are defective in terms of material or workmanship when used in accordance with their user guide and which are subject to a valid warranty claim.
Find out what is covered with the IQOS Warranty
What is excluded from the warranty:
- Damage caused by normal wear and tear.
- Cosmetic damages (such as scratches, dents, and broken plastic etc.).
- Damage caused by misuse, power surge, improper handling, liquid contact or fire.
- Malfunction due to use with non-compatible product.
- Damage or malfunction caused by attempt to open, modify and repair either by a user or by a service provider not accredited by the manufacturer.
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.
- For more information about IQOS device warranty, please refer to our T&C on IQOS.com.
How can I claim warranty for my IQOS device?
If your device is within 12 months from date of purchase in the Philippines, we can replace it for free but subject to our terms and conditions. And, for assistance, please contact IQOS Customer Care. We are available to assist you Monday to Sunday, 8AM to 9PM.
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