How to Clean my IQOS?

How do I clean my IQOS device or IQOS holder?
How do I clean my IQOS ORIGINALS device?
How often should I clean my IQOS device?
How do I remove the stuck tobacco from the IQOS Holder?
How do I clean the IQOS Cleaning Tool?
Do I need to clean my BONDS by IQOS and IQOS ILUMA device?

How to clean IQOS device or IQOS holder?

You can easily clean your IQOS Holder in few simple steps.

IQOS Holder

Prepare

Insert

Clean

Finalize

1. Switch off your IQOS holder.

2. Wait for at least 30 seconds to cool down the blade.

3. Remove the cap.

4. Slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles.

Gently insert the IQOS Cleaning Tool without twisting, until it touches the bottom of the heating chamber.

1. Without any further pressure, gently twist IQOS Cleaning Tool 2-3 times.

2. Stop twisting and extract the Tool straight from the Holder.

3. Gently tap the Holder and the Cleaning Tool to remove the tobacco residuals

1. Use the IQOS Cleanpushinging Sticks as a finishing touch.

2. Insert the IQOS Cleaning Stick straight along the chamber.

3. Clean the area of the bottom of the heating chamber by half-arch, but not circular, movements.

4. Do not push or hit against the blade. Do not attempt to clean the blade itself, but only the bottom of the heating chamber.

	Prepare
	1. Switch off your IQOS holder. 2. Wait for at least 30 seconds to cool down the blade. 3. Remove the cap. 4. Slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles.
	Insert
	Gently insert the IQOS Cleaning Tool without twisting, until it touches the bottom of the heating chamber.

	Clean
	1. Without any further pressure, gently twist IQOS Cleaning Tool 2-3 times. 2. Stop twisting and extract the Tool straight from the Holder. 3. Gently tap the Holder and the Cleaning Tool to remove the tobacco residuals
	Finalize
	1. Use the IQOS Cleanpushinging Sticks as a finishing touch. 2. Insert the IQOS Cleaning Stick straight along the chamber. 3. Clean the area of the bottom of the heating chamber by half-arch, but not circular, movements. 4. Do not push or hit against the blade. Do not attempt to clean the blade itself, but only the bottom of the heating chamber.

In case IQOS Cleaning Stick is blocked, do not force the circular motion. Simply extract the stick and start cleaning after the blocking area, following half-arch principle. Repeat the steps with the IQOS Cleaning Tool if needed.

IQOS Cap

Clean the inside of the IQOS Cap from the top with the IQOS Cleaning Sticks.

Clean the bottom of the Cap with the IQOS Cleaning Tool:

Insert the IQOS Cleaning Tool till it touches the bottom of the Cap.
Without extra push, gently twist the IQOS Cleaning Tool 2 - 3 times.
Stop twisting, and gently tap both the cap and the IQOS Cleaning Tool to remove tobacco residuals.

Usage tips

Make sure you don’t accidentally start heating your device during cleaning (avoid pressing the Holder button).
Clean the IQOS Holder only with the clean and not damaged tool.
Never use water to clean your IQOS Cleaning Tool or IQOS Holder.
Avoid contact of IQOS Cleaning Tool or IQOS Cleaning Sticks with the hot blade.
Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, the cap or the IQOS Cleaning Tool.
Do not attempt to clean the blade itself, but only the bottom of the heating chamber.

How do I clean my IQOS ORIGINALS device?

IQOS Originals ONE

Ensure to let your IQOS ORIGINALS ONE fully cool down before you start cleaning (at least 30 seconds after the last use).
Slide the cap off and tap out any loose tobacco.
Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your device again for any remaining residue.
Open the sweeping head of the cleaning tool and align the position to the device and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your device again for any remaining residue.
Use cleaning sticks to clean inside the device without touching the heating blade. Clean also the inside of the cap from the bottom and the top.
Refrain from applying too much pressure and touching the heating blade.
Clean after each pack of the tobacco sticks to save the taste you like.
Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS ONE.

IQOS Originals DUO

Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use).
Slide the holder cap off and tap out any loose tobacco.
Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your holder again for any remaining residue.
Open the sweeping head of the cleaning tool and align the position to the holder and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your holder again for any remaining residue.
Use cleaning sticks to clean inside the holder without touching the heating blade. Clean also the inside of the holder cap from the bottom and the top.
Refrain from applying too much pressure and touching the heating blade.
Clean after each pack of the tobacco sticks to save the taste you like.
Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS DUO.

How often should I clean my IQOS device?

To get the best IQOS experience, we recommend cleaning your IQOS device with IQOS Cleaning Tools once a day – but of course, you can clean it more often if you like. Only use IQOS original cleaning tools to clean your IQOS device to prevent damages.

IQOS ORIGINALS device

You should clean your IQOS ORIGINALS device regularly, after every pack of tobacco sticks. Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently.

Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS device. Refrain from applying too much pressure and touching the heating blade.

How do I remove the stuck tobacco from the IQOS Holder?

If you experience difficulty inserting your HEETS™ tobacco stick, ensure residue from the previous HEETS™ tobacco stick is not stuck in the cap. If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug.

To prevent this issue, please make sure to always lift up the cap before extracting the used HEETS™ tobacco stick. If you are unable to remove the tobacco residue from your IQOS device, visit the IQOS store nearest you for a free professional cleaning.

IQOS ORIGINALS device

For best results removing tobacco from your IQOS ORIGINALS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage.

Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary.

Find the details in our troubleshooting page on how to clean your device!

And for free professional cleaning of your IQOS device, visit the IQOS store nearest you.

How do I clean the IQOS Cleaning Tool?

Gently tap the IQOS Cleaning Tool on a stable surface and use a cloth to get rid of the residues. You can also clean the IQOS Cleaning Tool with the IQOS Cleaning Stick to gently remove the last residuals that may still remain in the IQOS Cleaning Tool. Do not clean it with water to avoid any humid contact with the electronics of the IQOS Holder.

Do I need to clean my BONDS by IQOS and IQOS ILUMA device?

No cleaning is required for BONDS by IQOS and IQOS ILUMA devices. However, it is important to keep your device clean from any foreign particles, remnants or dust.

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