IQOS Onboarding Gift Voucher 2024 Terms & Conditions

IQOS ONBOARDING GIFT VOUCHER 2024 Terms & Conditions

The IQOS ONBOARDING GIFT VOUCHER (s) offer with details provided in Sections II and III below (“Offer”) is open to legal age users who are at least 18 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products (“Customer”).

ANNEX A: MECHANICS

1. Eligibility/Who Can Avail:

(a) To qualify and be eligible for the Offer, the Customer should have one (1) linked BONDS by IQOS device in their IQOS account.

(b) Every Customer who has purchased their first IQOS ILUMA device and has linked their IQOS ILUMA device in their IQOS account is eligible to the Offer. Only Customers who have opted-in to receive marketing communications is eligible to the Offer. The Offer is contained within the IQOS ILUMA Onboarding Journey. The IQOS ILUMA Onboarding Journey is a program that supports newly acquired Customers from the 1^st day of IQOS ILUMA device purchase until their 90^th day of IQOS ILUMA device ownership with support content that will aid them to seamlessly transition to IQOS. The communications of the IQOS Onboarding Journey are sent thru registered email. During this onboarding period, eligible Customers will be entitled in receiving the IQOS ILUMA ONBOARDING GIFT VOUCHER (s).

2. Duration of the Offer and Where to Avail

(a) Redemption period is valid 30 days upon receipt of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s) received via the Customer’s registered email. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

(b) The Offer can be availed at or through the following:

(i) Official IQOS Stores (physical) and IQOS Pop-Up in various locations in Metro Manila.

(ii) IQOS.com (online store)

3. Specific Terms of the Offer:

(a) The IQOS ILUMA ONBOARDING GIFT VOUCHER (s) is part of the IQOS ILUMA Onboarding Journey for new IQOS Customers which they will receive via their registered email. The Offer is a one-time offer only. Each voucher can only be used once. The IQOS ILUMA ONBOARDING GIFT VOUCHER(s) with its corresponding details & mechanics are as follows:

Device Purchase Channel

Voucher Code

Estimated Day Received

Redemption Channel

Mechanics

IQOS Stores, IQOS.com, IQOS Coach Force, IQOS Field Coach, IQOS Pop-up, IQOS Partners & selected Key Accounts (consumers who self-registered & linked their device)

TEREAD10-XXXX-XXXX

Day 10

IQOS Stores

IQOS Pop-Up

IQOS.com

Buy one (1) TEREA ream (10 packs), Get one (1) TEREA pack FREE.

(b) The IQOS ILUMA ONBOARDING GIFT VOUCHER (s) are non-transferrable. It cannot be exchange for cash. It can only be applied to the products qualified for the said voucher and cannot be transferred for payment for any IQOS device or IQOS accessories.

(c) Only one (1) Voucher can be used per transaction. Customers cannot request any of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s) to be exchanged with a different type of voucher. The Vouchers cannot be combined with other special offers, promotions, or vouchers.

(d) Depending on the type of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s), Customers can use in any of the following points-of-sale:

a. Official IQOS Stores (physical)

b. IQOS.com (online store)

c. IQOS Pop-Up (physical)

(e) Each Voucher received thru their registered email/viber/sms can be redeemed within 30 days of receipt. Otherwise, it is deemed forfeited. PMFTC/AAI has the sole discretion to shorten or extend the redemption period if circumstances so warrant.

(f) For use of the Voucher in IQOS.com, Customer should input the voucher code in the check-out cart. During delivery, Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID during delivery.

(g) To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

(h) During the Offer period, for orders using the Voucher that lead to failed transactions due to system limitations or technical issues not due to the fault of the Customer (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement Voucher from IQOS Customer Care, subject to the following:

a. Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

b. Customer’s eligibility and compliance with the requirements under these Terms and Conditions.

If still eligible, IQOS Customer Care will send the replacement code for the Voucher to the Customer’s nominated email address as reflected in IQOS.com. It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement code. PMFTC shall not be liable for any failure of a Customer to redeem or use the code and will not refund the code due to non-receipt by the Customer of the replacement code, if sent to his/her registered email address.

(i) In case of suspicious, illegal or fraudulent activities with respect to the use of the discount code, PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account or cancel the transaction.

SCHEDULE 1

IQOS Pop Up Stores

For the complete and updated list of IQOS Pop-up Store locations, you may refer to our store locator

SCHEDULE 2

IQOS Partner Locations

IQOS Partner	STORE ADDRESS
Ice Vape Lounge	4948 Enrique St, Makati, Metro Manila
HMMP Vape Shop (Muscle Vape)	4334 Filmore St, cor Dayap St, Makati, 1235 Metro Manila
Drip Pods	656 Earnshaw St, Sampaloc, Manila, 1008 Metro Manila
Classy Cloud Vape Shop	1875 Laong Laan Rd, Sampaloc, Manila, 1008 Metro Manila
Vaportech	1541 Pedro Gil Brgy 815, Manila City

General Term & Conditions

1. This Offer is being carried out by ActivAsia Inc. (“AAI”) as an authorized distributor of PMFTC products. IQOS Stores are operated by AAI and IQOS coaches are authorized sales representatives of AAI. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC") and the online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers.

2. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

3. Customers using multiple IQOS.com accounts to participate in the Offer are disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

4. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

5. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

6. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.Important information: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by non-smokers. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

1. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

2. In cases where Customer cannot accept the delivery, an authorized representative who is at least eighteen (18) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

a) Valid government issued ID of representative for identity check and age verification

b) Copy of a valid government issued ID of Customer for identity check and age verification

c) Signed authorization letter indicating the order reference number and stating that the Customer is authorizing the representative to receive the orders (IQOS ILUMA Prime, IQOS ILUMA and IQOS ILUMA One, BONDS BY IQOS, or IQOS ORIGINALS One Device Kit and the Starter Kit choice of TEREA™, BLENDS, or HEETS™ packs and order reference number).

The courier will not be able to deliver the Customer’s IQOS ILUMA Prime, IQOS ILUMA and IQOS ILUMA One, BONDS BY IQOS, or IQOS ORIGINALS One Device Kit Device Kit and respective Starter Kits if any of the above-required documents are not presented.

1. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times. A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

For credit card transactions:

For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

2. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time

3. In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.3.

1. IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

2. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this terms and conditions, including the mechanics are final, and no objections and/or appeals thereon will be entertained.

3. Customers availing the Offer agree and confirm the following:

that you are a legal-age smoker at least 18 years old or above as of the date of his/her participation in the Offer;
that you have read and understood the terms and conditions detailed herein;
that you agree to follow the applicable mechanics of the Offer;
that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

4. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team. For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

5. PMFTC/AAI will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.